Frequently Asked Questions
Everything you need to know about our luxury lighting and designer furniture.
What are your standard delivery times?
In-stock items are typically dispatched within 2-3 working days. For bespoke lighting or designer furniture, lead times vary by manufacturer and are clearly displayed on each product page.
Do you offer international shipping?
Yes, we ship our curated collections worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on the destination and the volumetric weight of your order.
What is your return policy for home accessories?
We offer a 14-day return period for most standard items, provided they are in their original packaging and resaleable condition. Please note that custom-made or bespoke orders are non-returnable.
Are your lighting products compatible with smart home systems?
Many of our lighting fixtures are compatible with dimming systems and smart home technology. We recommend checking the technical specifications on the product page or contacting our experts for specific compatibility advice.
Do you provide trade discounts for interior designers?
We offer a dedicated trade program for architects, interior designers, and contractors. Members receive exclusive pricing, dedicated account management, and technical support for large-scale projects.
What happens if my order arrives damaged?
While we take great care in packaging, please inspect your items upon delivery. If you notice any damage, contact our customer service team within 48 hours with photographic evidence so we can arrange a replacement or repair.